Bad service from Telkom

Good day to whom it may concern, I have been with Telkom for the last 12 years with absolutely, no problem. NOW since covid would be to blame, the service is absolutely terrible and pathetic, there are obviously no control. In the last 4 months my debit orders are getting deducted earlier of not at all like scheduled on my contact, leaving me with a disconnected package. Extra fees added to my invoice where I'm tolled to be paid. I'm sick of this!!!! In July after this incident, I spoke to a lady consultant that aventualy called me back after waiting for service almost a hour listening to Telkom tune dialing 081-180 that told me to move my debit order to the 4th of each month. I did agree and give the go ahead. August the 4th never happened. I end up paying the amount of R449.00 via EFT and received a invoice of R1202.40 to be deducted on the 1st of September.... for disconnection fees and late payment??? This month on the 28th of August 2020 my line AGAIN was disconnected and the new debit order date was NOT changed on there side. Way cut my line if I already got there sloppy mistakes on my invoice??? Maybe after 12 years its time to cancel "boycott" Telkom and look for someone that can offer much better service and better customer care... Then doing business with a bunch of *********** people not knowing how to do there jobs making customers names looking bad as slow payers.