Bad service from Telkom

I write this with a heavy heart . Bad treatment from Telkom . I have a contract with Telkom . My router and sim were ****** on 8/02/2025. I reported same day at Sammy marks square in Pretoria . They couldn't help me because no network . They advised me to go to Hebron mall, which i did. They only helped me with suspension to my sim. I asked for sim swap they say they don't have network . Monday went to Sammy Marks to do sim swap ..I've paid for it then i was told my account is at credit vet or something . From 11/02/2025 till today they failed to do a sim swap for me.. I even contacted they costumer care line but still no help . I leave my work everyday to go to their shop, putting my job at risk..customer care tells me a different story from what the shop is saying . I have spent a lot of money buying data but i have data that Telkom is deducting in my account . I lost hope with Telkom . Now next week its pay week ..they going to deduct money for data i don't have. I don't understand what is so difficult to do sim swap but for other people they r doing it while i am at shop. I feel it will be best to cancel my contract with them as i can't get help from them. I thought i will take another contract for phones but after this, i don't see myself going to Telkom again . Just sim swap it takes almost 3 weeks . I have all references of claim whn i contact customer care. Going for that long without data and i don't owe Telkom . Um really hurt ..um out of options ..and already paid for that sim swap ..please help