Bad service from telkom

I must say that i am very disappointed with the service i received from telkom and will definitely be cutting ties with them when my contracts come to an end. My cellphone got ****** on Friday 19/06/2020 and i called the contact center to have the phone and sim blacklisted. I waited for a consultant to attend to my call for over 30 minutes and when she finally came through, she was very rude and told me i will get my ITC reference number for claim purposes in 24 hours. I waited the whole weekend and never received it. I made a follow up on monday and found that she didn't blacklist the phone and had to restart the process. When i was done with the police report, i tried several times calling the insuarance department and no one answered, to date i haven't been able to reach the insurance department. I am so disappointed with the poor service delivery that i am receiving and can clearly say that my trust in telkom has gone to a very low disappointing one.