Bad service from Telkom

I had a bad experience with Telkom and I am totally not happy about their service. They don’t know how to maintain a good customer relationship, I have a data contract with them for years and I then had to change my banking details, i sent an email to them with my new banking details, when they debited my account they debited on the old bank which there was not money, I then called them immediately to advice that I had changed my banking details and sent through, the customer service guy said to me when changing your banking details you must call Telkom and make them aware and I said I didn’t know that all I did was to respond to the email they usually send invoices from. He said no problem what you can do was to make an immediate EFT payment. Then will be sorted, I did exactly that and little did I know I was charged R200 and something for back out fees saying that it’s the fees for the debit order that bounced back which they debited in my old bank account.

I was advised that in order for Telkom to start debiting in my new account I need to make EFT payments using my account number as reference for atleast 3 months then they can begin to load my banking details on the system. I did exactly that killer did I know month 3 my subscription was suspended due to me not paying the extra charged for debiting on the wrong account.

I called Telkom again saying it’s so unfair because as a client I was not told that for me to change my banking details I need to call them and I have been making constant payments on time for my monthly subscription, why are they suspending my service just like that, I needed an explanation and the lady I spoke to pretended that the line was bad and she’s couldn’t hear me and then dropped the call on my ear.

I’m so upset and disappointed with the Telkom services I received because not even one day I missed my payment yet when I am trying to get clarity on why my service was suspended then they just drop a call on me, I am moving to another network service provider because it doesn’t matter how loyal you are to this network provider they will still treat you like you’re a nobody in your time of need or need answers to make an understanding of what happened.

I was not valued a la a client. Kind regards Miss SSV