BAD SERVICE FROM TELKOM

In May 2020 I app**** for Telkom Fibre. Sat on the phone for 45mins waiting for someone to answer. Got hold of someone, they said Calls are recorded, and took all my details. We already have a mobile phone via Telkom mobile. So we are already being debited Reason for Fibre, and we already have Vumatel in the complex, is because I pay R1059 a month for Wifi Data. Fibre will be better. I received their Modem for fibre, but am still waiting for the installation. In June, they debited me R1000 for installation, when the lady said I dont have to pay for anything. So my money gone, and still waiting. In September, still nothing. I called, sat on the phone for an hour, got hold of a consultant, went from pillar to post, only to be told that some *********** person CANCELLED my order in May 2020, same month I ordered the service!!!! No courtesy call to say we made a ***** up. No apology, and I am R1000 short for no service. I called so many times for Telkom to come and either fetch their modem, or to install, but no success. I am still paying R1059 for Telkom Data.

I think Telkom is the worst in customer service. I regret ever swopping from Vodacom to Telkom. Telkom was recommended by someone to me. I always had a negative opinion of Telkom. They proved me right. Now, 6 months later, I am still sitting with their modem.

Do I use their Modem as a wall Ornament?