Bad service from Telkom

Very bad service from Telkom. I honestly do not understand what is going on with Telkom. I have a data contract and suddenly it has been suspended for non-payment. I called Telkom and spend more than 30 minutes and send statements indicating amounts that were deducted, only to hear that it was a billing mistake from Telkom. The amounts that are even mentioned do not even reconcile.

Furthermore, I have requested cancellation of the contract that has expired more than a month ago and to this day, Telkom is still debiting and suspending the accounts. Very very bad service.