Bad Service From Telkom

Hi Team, Please assist me with Telkom as per below complaints below (they suck): Given two contracts and two insurance above the credit limit (no-one advised of the implications);On request of credit limit to be increased, it was not approved and that was never communicated with me by Telkom (month later after the contract was issued);Past three months since joining Telkom the lines are constantly suspended (as early as 2nd of every month) with no communication but invoices being emailed to me;On enquirering this month, credit limit was increased to cater for all the above costs, and to my surprise 1 line is still suspended although they are all in one account;Been calling since last week (12 September 2023) and am told to wait 5 to 24 hours turn around time with no reference numbers and that has not materialised to now;Be it the lines are unsuspended or not, what about the costs I incurred without being able to use data, and or minutes/sms, andwhat quality checks are there within their processes if such is happening with contracts that are approximately that much per month? It is in that context that I write to you guys so that you advise what are the steps to follow so that all the pain I experienced the past three months I can be re-imbursed or can explain to the telkom team in order to avoid exploitation of unsuspecting customers.