Bad service from Telkom

The service I have received from Telkom mobile is unspeakable I called beginning of the month to confirm if monthly payment was received because I did not see any transaction for my sim only deal, they confirm they received it on the 31st All was good life continued. To my greatest shock on Thursday when is was trying to access the internet it was not allowing me and I called Telkom they advised services are suspended hence why Iam unable to connect. The funds were available in my account from the last day of the month in January till the first but Telkom did not debit and now they telling me I have a rejection fee of R202.70 which is unacceptable because it not my fault did not debit Spoke to sinesipho sibeko who promised her manager thinasonke Maphalala will call me to resolve this but till date no one has called me . Shows how Telkom really cares about they customers I still don’t have access to the internet when they debited for February they only took one subscription Telkom is a very bad network provider that *****s people’s money why charge a rejection fee of such a huge money while the money was on the account and Telkom os the one who did not debit I would like this to be resolved as soon as possible as I need the internet for my school work