Bad service From Telkom

The service I received from Telkom is pethetic, from call center, Telkom shop and insurance. I submitted a claim to Telkom insurance and it was rejected because no Telkom SIM was on the phone hence my family only use Telkom numbers, I am only one using Telkom and Vodacom, fine I then send an email to request for the insurance to be canceled in November, never received any confirmation from them. I then found the phone and in bad condition so I called insurance and they advised me to take it to the store for repair. I got to the store at Trade Route mall and I asked for proof of purchase which I didn't have on hand, I went back home called Telkom and I was taken from pillar to post to get proof of purchase. Today 15 February 2023 I called again and I was advised that my invoice will be sufficient enough to book my phone in,and before I was informed no one knows where I can obtain POP from the call center. I was send from department by department then I got to the store again the attitude I got was human ill treat, the lady told me that they don't use invoices to book phones they can print that as well , shouting in the reception then I called again telkom and Siyabonga who then informed me that the consultant need to send an email on my behalf to request POP, then I requested to speak to the consultant and she gave me bad attitude, I then asked another consultant by the name of Keabetswe who then assisted me while she was assisting me, I called telkom insurance and only I was advised that my insurance was canceled in November, but still debiting my account. The round around and minutes wasted was beyond painful and not a good experience with them.