BAD SERVICE FROM TELKOM

I have reported our Telkom Business Fax line on Thursday 26 March 2015. They said that they will escalate the fault. It is now Thursday afternoon one week later and our Business Fax Line is still not working. They have not contacted me once to let me know what is going on. The only thing they say every day when I phone is that it is a problem in the area and that they have escalated the fault. We have not received service on this fault at all.<br> The reference number for this fault is 668CTK260315 and the number is *** .<br> <br> I cannot believe that they leave us with a line fault for the whole week. We are losing a lot of business due to them not responding!!!!