Bad service from Telkom

I have a contract with Telkom, missed a payment for the month of September due to issues with my bank. My service got suspended mid month of October. I called telkom to advise about my bank issues and to provide new details, I was told my account needs to be 3 months and older to submit a debit order. Fine October 26th I called telkom to for payment reference so I can make manual payment, which the reference was sent to me via SMS, paid an amount of R560 for both September and October so I can we current on my account... October 30th I call telkom because my service were still off, I was told I paid using the wrong payment reference and have to send proof of Payment to their documents department so they allocate those funds to my account... A week later I still do not have my service I got numerous times and no one is giving me a straight answer, ask to speak to a supervisor I was told they not avaliable but they will escalate my Matter and I will get contracted a supervisor, send follow up emails still nothing.... so furious at told because I paid my bill they missed placed my money and no one knows what they doing Please help me get my money back or get my service restored as I have proof that payment was made to telkom