BAD SERVICE FROM TELKOM

recently took out a contract with Telkom. I received a rooter and everything but when i inserted the Sim, *since no one assisted me in store*, the Sim got stuck inside the device. When I discovered this, I immediateey took the device in on the 2nd of February and was told that it would take 21 days because they could not repair it locally. I went a month later to collect my device and they had not sent it through for repairs. Instead one of the consultants had put a note on the system which said *collectioncancelled* NO ONE COULD TELL ME WHY but I was told that it would take another 21 days to book it in AGAIN!. I told them to cancel the contract because I was not going to wait another month FOR A MISTAKE THAT THEY MADE. I was told that head office would contact me. When head office EVENTUALLY contacted me, the lady that I spoke to still could not give me a solution. She said she would contact the store to find a better solution * A WEEK LATER*, I'm still waiting. SO, I'M STILL PAYING FOR A FAULTY DEVICE AND I STILL DON'T HAVE INTERNET AT HOME. And calling TELKOM IS USELESS, I'VE TRIED CALLING TWICE AND HAD TO HOLD FOR 20 MINUTES FOR THE NEXT AVAILABLE CONSULTANT *I'M STILL WAITIN