Bad service from Telkom

I installed fibre at my house on the 25 June 2019, my package include a 3G Mobile SIMM data, I have been struggling since then to get this simm activated and loaded with data. Susan from Forest Hill Mall Telkom did the transaction and failed to activate this, she them said I must go to Menlyn Telkom as they have technicians who can assist there. I went to Menlyn were a lady With a Mulaudzi surname promised that they will sort it out, even today this hasn’t been sorted out, I called 10210, ***0, no body could help, what is going on Telkom, is this false advertising, I need my 3G monthly activated , will not leave this one alone.