Bad service from Telkom

Reported my adsl line on 2 July 2020. Fault was cleared with reference number ***4. Line is syncing, but no internet access. Called 10210, modem resetted, line resetted, password changed, hard reset done on modem, setup from start, still no internet access. Telkom agent in Stillbay told me he have 3 more clients with the same problem. If this is how a client of more than 30 years is treated, I will rather change to a new supplier