Bad Service from Telkom

My Telkom service was suspended due a payment that was not made. I then paid Telkom. I went to the Telkom branch in Tyger Valley on the 26th April 2019 and was told that my service was already activated. Today the 10th May 2019 my service was suspended again. I went to Telkom in st Georges mall in Cape Town and they could not help me because the click and call service was offline since Monday the 6th May 2019. I then went to Telkom crn of Longmarket and Adderley street in Cape Town and was told my payment is not showing and I had to send a bank statement to his email address ********** and the email failed because the email address is incorrect. I called Telkom call centre and spoke to Khathi Thokozile in the Telkom Business Mobile department who told me the payment was reflecting on their side and that is why my service was re-activated on the 26th April 2019 but now the payment is with their collections department. For that reason my service was suspended again. She said she will have to send a query to their Billing department that is close for the weekend. That means I will have to go the whole weekend without mobile service even though I paid them on the 26th April 2019. I was promised by Khathi her manager will make contact with me as he was busy on a call and not sure when he will be done. I have send an email to the manager ********** requesting him to send me confirmation that he received my email and just commit that he will make contact with me. It is now more then 2 hours and I am still awaiting on an email from the manager or agent. I now have an additional expense to buy data and airtime for myself and husband.

I just want the matter to be resolved on the shortest possible time as I am paying for a service that I am not using.