Bad service from Telkom

My friend Marieta wrote : At the end of November 2018, I was phoned by a Telkom consultant to inform me that my Telkom mobile wifi contract is expiring end of December and he asked me if I want to renew the contract. I told him that I DO NOT want to renew the contract as my daughter is using it and she is going overseas and that he must contact my husband. He contacted my husband the same day and my husband told him that he does NOT want to renew the contract. The consultant phoned me again and told me that my husband gave him permission to continue with the contract and he asked my residential address. While he was talking to me, he phoned my daughter Melissa on another line because he told me “your daughter is on the other line”. Melissa also told him that we are not interested to renew the contract. He then only said “Okay” and dropped the phone. I have never heard of him again. Yesterday on 2019/02/06 I received an sms with an attached account for the amount of R 209-32 payable from 28 February 2019. All this conversations were recorded for security purposes. I need urgent investigation into this matter. I DO NOT WANT TO RENEW THIS CONTRACT. I had a very bad experience with this consultant and is very disappointed with the service I got from this consultant. I am trying to call Telkom on all the numbers I can get on the internet aswell as email addresses. If the number does not exist, nobody answers it. All the emails came back saying “could not be found”