Bad service from telkom

It’s been more than a month when i first complained about no service and my next bill is all ready due for payment but i donot see why i must paynif my service has not even been connected or was fixed in the past 6 weeks all i get is that cables was ****** but come on how long does it take to fix it . First Dear Valued Customer, Unfortunately you will not be able to report a fault on the number provided, since a fault has already been reported on this service. Fault Reference number : ********** 1 created on 12/31/2018 17:57:28.

Second

Telkom SA: Dear Customer, we apologise for the interruption of your services reported on fault reference ********** 3. An applicable credit will be app**** on your next invoice dated 2019-03-08. Please do not reply to this message.

Like i said still no sevice will 2 bolcks from where i stay a driend had uninterrupted service over the same period.