Bad Service From Telkom

My internet has been down since The 25th of October and I have phoned daily 5 times a day for Telkom to sort out the problem. Everyday the customer care person on the other side of the line tells me the same story. They have promised to send out a technician to fix the problem and that hasn't been yet. Every person I speak to doesn't seem to have a cooking clue of how to fix the problem and just keep putting notes under my reference looked on their system and still nothing. I am going on a month now where I am paying R1600 a month for a service I am not getting. Their customer care people need some serious training on how to deal with problems as they all seem to not know how to fix anything and just keep referring to making a note on the system hoping it is just going to fix itself.