BAD SERVICE FROM TELKOM

On 29 October, I spoke to a Dhiron at customer care to upgrade our internet service. He promised within 2 days I will receive the new router, since the current one is faulty. Today, 19 Nov 2018, I have still not received the router. I have spoken to a Chantal, Nilesh, Thando and no one is capable of helping. I eventually got Thando on 19 Nov to give me the courier company details. I called Courier It and spoke to Natasha who tells me that the address on the box was incorrect and they could not find my house. According to Telkom Courier It tried calling - that's a big lie - as no one contacted my wife or myself. Natasha gave me a number of Telkom ********** 370, no one is available. Similarly the customer service line is forever busy.....I held on for almost an hour before someone could help. Today, while chatting to Nilesh, the call just get cut off....totally irritated and annoyed at the poor quality of service and inefficiency of Telkom.