BAD SERVICE FROM TELKOM

I got an 10 Gb capped LTE service from Telkom on 31/12/2015. Afetr a while, I realised that 10 Gb per month was not enough. I contacted Tekom and asked to upgrade to an uncapped LTE service. The service was approved and it was paid via a debit order. In the beginning of 2021, I was informed via SMS that my account has been handed over to a collection company called Blake Collections, as I was in arrears with my account. I have sent various emails to Telkom enquiring as to the problem and all I get no answer from them. On 19 July 2021, I went to a Telkom store and reported the problem and logged a dispute. (Case Number ***6) From then on, I sent an email ever week to find out if the case has been resolved and what the outcome is. All I get from Telkom is: "Good day JP Meyer

Thank you for your email and I hope this mail finds you well.

Please do accept my sincere apologies for the delayed email response.

This email is with reference to Case number:***6

Kindly please be advised the case has not been resolved its still open for investigation. We will thoroughly revert back to you once feedback is updated.

Apologies for the inconvenience caused once again.

I will escalated to enquire on the delay and time it has taken to resolve the case."

On Tuesday 16 August 2021, I got the following message from Telkom: "Your Telkom Acc has been handed over to Blake and Associates." NO COMMUNICATION FROM TELKOM AS TO THE DISPUTE LOGGED OR THE OUTCOME OF THE DISPUTE!! Hopefully somebody from Telkom will read this review and contact me with regards to the problem as this is my last hope. Telkom does not deliver any service at all and I cant wait for my uncapped contract to end, ast this will be the last time I ever doe business with Telkom!!!! PLEASE, PLEASE, PLEASE STAY AWAY FROM TELKOM AS THEY ONLY ***** YOUR MONEY!!!!!!!!!!