BAD SERVICE FROM TELKOM

I HAVE BEEN TRYING TO GET MY PHONE WHICH WAS INSTALLED AT MY NEW ADDRESS IN PRETORIA TO WORK. IT WAS INSTALLED ON THE 27TH OF AUGUST. Every time I CONTACT THEM THEY CONNECT MY WIFI AT MY PRIVATE HOME AND DISCONNECT MY WIFI AT THE GUESTHOUSE. WHEN THEY CONNECT THE WIFI AT THE GUESTHOUSE THEY DISCONNECT THE WIFI AT MY HOUSE. AFTER SPENDING ENDLESS HOURS ON THE PHONE TO SORT OUT THIS PROBLEM I AM TOLD THE JOB CARD HAS NOT BEEN CLOSED AND MY PHONE DISCONTINUED (BY THE WAY THE PHONE IS WORKING) THEN I WAS TOLD TO PHONE BACK IN WEEK SO I DO THIS JUST TO GET THE SAME EXCUSE. THEY CHARGED MY GUESTHOUSE ACCOUNT WITH R999.00 FOR A DEVICE I BOUGHT THIS WIFI WAS PART OF MY PACKAGE AT MY PRIVATE HOME NOW I MUST PAY FOR SOMETHING THAT IS NOT WORKING. I HAVE ASKED TO SPEAK TO A SUPERVISOR BUT HAVE BEEN GIVEN ENDLESS EXCUSES. I AM SO FRUSTRATED AS NO ONE AT TELKOM IS HELPING ME THIS PROBLEM AND STILL I HAVE NO WIFI AT MY PRIVATE HOME. PLEASE CAN SOMEONE GIVE ME A NUMBER OR EMAIL ADDRESS TO SOMEONE SENIOR AT TELKOM WHO CAN ASSIST ME SOLVE THIS PROBLEM