BAD SERVICE FROM TELKOM

I reported a fault on the 27/03/18, ***. To date the fault has not been resolved. I called on the 28/03/18, 29/03/18 and 03/04/18 and still the problem has not yet been resolved, I keep get told that the line is in the testing center or remote center. A call center agent namely Nontobeko told me today that there is no turn around time for the repair to be done, and I must just wait indefinitely.????