bad service from telkom

I have contacted the call centre, 10213 four times since 5 March 2018 to order vumatel fibre with telkom as the service provider. Each time I was informed that they will process my application. I manage to get an order nr on 9 March 2018. When I followed up on 12 March I was informed that a new order nr has been assigned and that they would only be able to assist with the router, etc on 19 March 2018. This is two weeks of struggle - very bad service -taken into account that each time I had to stay on the line for 15 minutes before anyone answer. Cannot recommend to other users. My detail: BJ Geldenhuys, order nr ********** 90A