Bad service from Telkom

Saturday 24 February 2018 we woke up with NO Telkom line, internet and wi-fi. I started to phone the Fault Reporting line from 7:30 am. No answer. I tried until about 9:00 and realise they are not going to answer. We live in Parys and nearest Telkom office is in Vaal Mall about 50 km further. We went there and the queue was standing outside the door. My husband was hanging on their "fault report" line while I queue. After 30 minutes an assistant answered and I also noticed that three attendants at the counter had not even completed one client's problem while the queue just got longer. I have explained to the attendant about our problem, firstly she argued that my line was dead. Eventually she said it is reported and I asked her twice for a reference number on my cell. It never happened! On Tuesday Phillip from Telkom phoned me to find out if it was repaired and said they work on it. It is now a full week later, my internet started working but NO landline. Please help!