Bad service from Telkom

Hi Guys I have a fault that has not been attended to reference number ********** 5. The fault from October last year is still on the system and despite being assured it would be removed so we all could move forward the fault remains. This prevents me from logging additional faults . Please guys I need my telephone and internet to work as I am paying for it and I bet after a month of no internet and bad telephone quality I will get a bill