Bad Service from Telkom

Bokked my Hauawei phone at Telkom Centurion Mall on 15/11/2017,it was suppose to be qoute front cover assy only,asy my phone was switching on only fron cover is damaged, amount of R3777.15 incl VAT ,which include Pcb main Board,as this amount even axceed the amount of new unit,as Technician i asked them why such high amount ,i was told that my pcb is dead,which even today my phone switch on,i was forced to reject the qoute an amount of R188 was paid as for assesment,Had contac with this email: Noreen Kruger ********** the lady failed to helpmlater it was escalated to Paulina Sebeela ********** she failed to help,my unit was rebooked for another accessment,which same qoute come,waited December and January but no outcome,later i mailed,then this Dear Valued Customer,

This notification serves to confirm that your mail dated 2018/01/16 01:28:55 PM (RE: ********** ********** 7) has been received by our support team.

The Reference Number for your Inquiry is REF#_777623.

For any queries please use the supp**** Reference Number, be assured that we will be in contact with you shortly.

Kind Regards DLCM EscalationsKind Regards Telkom Business Mobile Support Payed R188 and got sms saying i must come pick up my phone,went to the shop but the was not there,shop manager promised to solve this as he took my contacts which even today i was not called,two weeks back i went to pick my phone during my lunch time at Telkom Centurion,i got bad service ,where i was even asked for my Id which they never gave it back to me,i was called to come pick it up,What a bad service.