Bad service from Telkom

This is my 3rd review on Telkom regarding their bad service. I got the R599 adsl for my house last year. There was a promotion running where you get the Android tv box as part of the promotion. After numerous calls they finally installed my internet on 24 November 2017. With no tv box. I went to Telkom Baywest in Port Elizabeth on 30 November 2017 enquiring about the tv box. I had to put my name on a waiting list. Fine. I was the 5th person on that list. I enquired last week about the tv box and they said they are still waiting. 2 months how do you wait so long for something you put on promotion. This morning I phoned 10213 just for that lady to tell that they had a promotion in January where the 1st 5000 customers all got a tv box. So my question is why do I struggle to get any joy from Telkom when they do have stock of the tv box. This will be my very last contract with Telkom. I will never ever go to them again. Poor service