Bad service from Telkom

I got a new device from Telkom online on 08/11/2017 and I sent i t back to Telkom Vaal Mall on 18/12/2017 for repairs since the screen was not working.

Last week I got an SMS from Telkom informing me that I need to pay R1895 for the repairs since the device was quoted out of warranty. I only has this device for a month and its still under warranty.

So I called their client care on 081180 to enquire but the agent that i spoke to said I should go back to the branch since she doesn't how the warranty works.

I went back to Vaal mall and they said they can't assist me since I made the application online. I have called their Client Care and Sales department so many times and no one is willing to assist me.

I'm so frustrated with their service I wouldn't recommend them to anyone. I just need my device fixed or they should cancel the damn contract.