Bad service from telkom

On the 7th November 2017 I called telkom reporting that there is a problem with my adsl line, which is currently with telkom, they said that they will open up a fault and send a technician out, when I called the next day to follow up, they said that the complaint is still at the fault center and no technician has been a located yet, I called the same day about 6 hours later , and asked to speak to the supervisor, the supervisor was reluctant to assist and she could not give me any feedback or assurance to say that the problem will be addressed, I then made a follow up call the day after which is now 3 days later, and they said a technician was allocated to the job and the fault had been resolved and he called the client and the client mentioned that the adsl line is in working order, at that time I was shockey as I didn't receive any calls and the adsl line was still not working, so I requested a follow up on that matter and they assured me that it will be taken further, on the 13 November I recieve a message from telkom stating that the fault has been restored and it is resolved, and yet still the line is not working and when I called them at the call centre they said that I have to open up an other fault report, I am so disgusted with the services from telkom, I have no other words to explain the way I have been treated by them, they have wasted my valuable time, money and efforts, telkom is truly a lost case and I would not recommend any1 to use telkom services.