Bad service from Telkom

For the past nine days we have been without internet or a landline at home. We reported the fault and have been following up on the fault everyday about 3 to 4 times a day. After sitting on the phone for an hour trying to get hold of someone at the call centre we are always told it is a cable fault and a technician is working on it. We eventually got hold of Siya (the supervisor at the Johannesburg call centre) would told us the cable would be fixed by Friday, August 18. It is now August 21 and we are still without a resolution.