Bad service from Telkom

On Sunday via my ISP (Afrihost) a fault on my telephone and data line was reported. I got a fault reference of 101RCF230717. During that week, I phoned numerous time to track the fault but every time I was notified that it was given to a technician. After numerous calls, I opt to go and visit the (according to them) "the front office" in Alberton City. They immediately phoned and then it was said that my fault was send from pillar to post and that it was already cleared on 7 August 2017 without clearing it with me, the fault owner. At the front office I booked a new fault, number 254CRK160817.

At about 19H00 on 16 August 2017 we got a message stating that the fault is fixed, again not consulting the fault owner, which is me. The fault is still not fixed.

I again booked a new fault (816CRK160817) and will now see what they come with next.

Any idea how I can escalate this as from telephone number 10210 we do not get any joy.

Regards