Bad service from Telkom

<p>We currently have an account with Telkom which was supposed to include the WFI package. Unfortunately since November 2016 the WFI has not been working. We called the Telkom office and explained that we cannot access WFI.The consultant tried to help but could not do much, Hence in January 2017 we decided to cancel our WFI ..LETTER DATED THE 23rd January 2017. Two weeks later i called Telkom and spoke to Celeste Temba and was advised that i dont need to worry as the cancellation was in process. However yesterday i received a bill for R489</p> <p>Today i called the telkom office and was horrfied to learn that they have not even started the process, cause no here on the system does it show that we have done a cancellation, which was emailed to the cancellation dept, The consultant tried to tranfer me to the the sales department...and there you have to start this process again..which to me as a client is not professional and time consuming. Telkom will immediately suspend or cut our account if we do not pay on time, yet they the tenacity to still bill customer for non service,</p> <p>N CHETTY</p>