bad service from telkom

<p>I am Alvina Van Niekerk and I have a tremendous problem with Telkom and the call centre. My December payment on my Telkom cell account was debited in full on 15th December but the cell phone lines (two sim cards) were cut from this day due to the payment not reflecting on Telkom’s side by the 15th.</p> <p>Sunday, 18th December 2016: TELKOM Mitchell’s Plain branch</p> <p>I went to the branch and asked a consultant to check if the payment was debited because my lines were still suspended. He informed me that no payment was reflecting and he would send an email to log a case- case number ********** 5.</p> <p>Monday, 19th December 2016: Call centre</p> <p>No one contacted me thereafter and I called in twice -1st person said that Telkom would not be debiting on 15th December 2016 but only on 31st December 2016. I enquired if I was to pay before 15th would it be alright and he assured me that would not be a problem. The 2nd person, Karabo, said that the payment was still not reflecting but it could be due to the public holiday and the weekend. He did ask me to call in again because it took 48hrs to reflect.</p> <p>Wednesday, 21st December 2016:</p> <p>I called in and spoke to a lady who told me that this payment actually takes 5-7days to reflect. (This was to be 15/12-28/12) She asked me to call back on Thursday late or early Friday to request reconnection.</p> <p>Friday, 23rd December 2016:</p> <p>I called and was told by Asanda that it cannot be done and that the payment is still not reflecting. It now takes 7-14 working days. (The 14days exclude public holidays and weekends are ***) She also said that there was nothing that I could do but that I would be without a connected cell phone for the entire Christmas weekend and the entire New Year weekend.</p> <p>This is unacceptable.</p> <p> </p>