Bad service from Telkom

<p>Last week one of the Telkom consultant advised me to deposit my monthly instalment manually since I was switching from Capitec to Absa bank. Immediately when i got paid I manually deposited my monthly instalment, on the 31st August 2016 I confirmed with the Telkom consultant that my payment was reflecting on their system, to my surprise later on the very same day (31st August 2016) around 10:42pm I got a message from Absa bank that Telkom debited a monthly Instalment. So when I call Telkom to reverse the transaction the consultant advised me that she needs to open a case which will take 10 working days to be processed. What If I urgently needed to use the money they debited? When I first joined Telkom I had all the trust on it and I'm very disappointed on you. </p>