bad service from telkom

What could we expect from Telkom and the bad service, our Telkom line is faulty for a week and each time we phone Telkom, it is just" sorry sir for the Inconvenience". The fault is with the technician from 2016-04-25 and still no progress. Who is going to pay for the account as when I signed the contract with Telkom they must render a service for payment. No service from Telkom. On 2016-04-30 I phoned again Telkom and the only answer I got it is with the technician Lucky Mbatha. The operator promised to email the technician and his manager Vusi Maseko, and told me that maybe they would only contacted me by Tuesday.