Bad service from Telkom

My service was out of order 28/4 until 3/5 and again 9/5 until 16/5 and the Call Centre refuse to report as they said they receive instructions from top Management they can't report DSL. I went to Serame the CEO and Telkom restored the cable. Was out of order again 4/7 and never came on. The tech cut the DSL cable of on the pole and install the 1 month trail Fibre. 1. I need credit for the out of order periods 2. Telkom debited me again this month after the complete cease was done on 11/7. I need a refund for the R431 debited on 1/8. Spoke to a *********** agent at the Call Centre without any success as she doesn't understand anything