Bad Service from Telkom

I Mr S A Mariah His voice contact expired last October, in September we went into the branch at Trade Route mall to cancel the contract.Up to know this contact is still not cancelled, and also being charged for add on data bundles which we never requested. The last few months Telkom has billed us double.He has called the call centre which says case is being logged and must wait 21 days, then 30 days, its being more than that, this call centre has no idea what they are doing. After speaking nto someone at head office the line gets suspended.On 1st Feb went into Trade Route store again and was told the cancellation was in process, yesterday I called and was told to wait 72 hours for the line is opened before the line is cancel. We requested that the debited order also to be cancelled. While in the meantime telkom is just having fun debited my bank account. How much longer is this going to go on.The way I feel i do not want to keep the data line I have with telkom. They service is disappointing and very unprofessional.<br> He urgently need this account to be sorted out and some compensation from Telkom call centre, or he is going to take this higher.