Bad service from Telekom

I have a smart broadband with telkom regarding my data. I was in an impression that my monthly debit order has been collect for the past 2 months which they never did.

I never received any communication regarding my Debit order which never went off on my account for the past 2 months. I have made payment for the 2 debit orders (30/10/2021) which where in errors.

Payment was received by the company but until this day my data has not been activated for use.

Please assist with this issue.