Hellopeter
Share Your Experience

1 reviews | Active since Nov 2016

30 Jan 2018, 06:28

BAD SERVICE FROM TECHNICAL

Good day,

I reported my telephone line faulty begining of December 2017. A technician came out a week or so later in December and said he does not know the telkom box in the street and never work on one like that, that was the last time, i then called the call centre in December and was told there was an issue with the cable and the have reported to the cable company. Then on the 25th January a technician came out "without notifying me" the was told they can't find the fault.

I'm getting sick and tired of this service i receive and need my telephone line to be fixed ASAP!!!

lets see if i will get an response from telkom.

0
Replies (4)
Telkom
Telkom's reply20 Feb 2018, 14:05
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

's update20 Feb 2018, 17:27
Reviewer Update
***
Telkom
Telkom's reply05 Mar 2018, 12:58
Official

Hi Arno Smit

Thank you for sending the details and we humbly apologize for the delay. Please note the latest fault under DN: *** was 15ATK280218 and it has been resolved. Are you still having issues on your line? Please let us know. You may also respond through face book or hello peter.

Your reference number is:AI***


Regards

Luleka

Telkom Social Media

Best regards,

's update05 Mar 2018, 13:21
Reviewer Update
Good day Luleka, Thank you, the issue was resolved.