Bad service from day one and still counting

I have ordered fiber to home bundle (that includes DSTV Explora), in the month of May and again in June because they could not find my first application (typical), first I got a SMS to say they will come on 09/07/2015 no one showed so I was at home the whole day for nothing on 10/07/2015 they send out people to my house lucky my son was there, but nothing was done they look around and left, then they show again unannounced 15/07/2015 again nothing was done? At last they showed up on the 29/07/2015 and my Fiber line was installed and up and running, but no Explora (I have been to the Telkom shop in Menlyn 6 times, and know all the staff by name now). so on Friday 25/08/2015 they deliver the Explora, My next problem started, the Explora will not work as I now need a 'DSTV Switch'. I phoned the call centre, at long last the answer was that I can go into any Telkom shop with my ID-book and they will provide me with a DSTV Switch. I went to the Menlyn branch AGAIN, and what did I expect, really now, so they said they will send a email to the Telkom dispatch people, in the mean time I have to wait again... and still waiting and I have 2 disputes logged on my billing there is no SERVICE