Bad Service from consultant

I am a customer of Telkom Mobile, I currently have 3 contracts running with them, initially it was 6 contracts in total.

Dealing with Vangate Mall branch has left me nothing but disgusted. The extremely poor service I received from the consultant is revolting to say the least.

I have app**** for a laptop on the 05 March 2018, Tashreeq ( The consultant that has been assisting me) firstly when I asked for the model number, he said he couldn't give it to me as they have no stock in the store. As a consultant it is your duty to get the model number , is it not??? instead he left me taking a laptop that i had no idea which model I was getting. Cause I desperately needed a 13 inch laptop and clearly Tashreeq was adamant that he cant get the model number I told him to go ahead with the order anyway. Tashreeq then told me 7 days after the order was placed. He will keep in touch, on day 8- still no word from Tashreeq! Day 9 I called in he said still awaiting stock. given the public holidays I have given it some time. But then I just heard absolutely nothing from Tahreeq, since I placed the order not once did he pick up the call to contact me as per the delivery as he had said, I constantly had to call him. I called every week. Eventually I got frustrated and asked to speak to a manager, I spoke to her, explained everything from the beginning of the application and the bad service I was rendered. She then advised me she will have a talk with Tashreeq and that it will be better for me to order from the telkom Direct store as they receive there stock first, considering the long wait. I said i will wait till the new week to see and from there I might reorder from a direct store. still no call from Tashreeq after explaining to the manager said she would talk to him. If I had to be the manager i would have insisted that Tashreeq calls his customer to apologize but still no call, no update. Monday the 07/05/2018 I decided to call the telkom direct stores and to my suprise all the telkom mobile stores said to me that the laptop I wanted has been discontinued a month ago. I then called Tashreeq to ask him.. he answered and said he will confirm and call me back in five minutes, Five minutes became five hours until yet again I had to call back, he was busy with a customer, I spoke to a consultant that seemed sympathetic on the 08/05/2018, he said he will sit with Tashreeq and see what they can do, when I called on the 09/05/2018 Tashreeq answered I said to him, that I was still waiting for him to return my call, his response was "they were busy" I asked if the consultant I spoke to the day before had spoken to him as he said he would, he said no,while I spoke decently to him explaining my frustration- the call got "cut" did he try to call me back? NO!!! did he send me a mail? NO!!!... I am frustrated and decided to use hello peter as a platform seeing that I do not get any Joy from the Branch. After two months of waiting for a laptop , the consultant that not only offered me bad service but is also expecting me to accept the fact that I have been waiting for two months for nothing -I REFUSE TO ACCEPT THIS!!! Being a loyal good paying customer for the past three years and THIS is the service I am rendered??? i have my telkom bills of all the amount of times I have called to this branch for updates which it should be the other way around. I have dealt with other telkom branches before and never received such bad service. I am hoping to get feedback from this and whatever it maybe I refuse to deal with this consultant and branch.