Bad service from Call center agent.

I wanted to register for international roaming. I first went to the Parow branch and the consultant gave me a number that I should calll, 081 180 and said that he is not able to assist me. He also mention that I should' ve registed at least 7days before I travel. I then phone the call center and the consultant was talking so fast in my opinion she sounded irritated to repeat, wanting to get rid of me as fast as possible. I then tried to register as she was explaing given me the website, www.telkom.co.za I was looking where tl register but couldnt find the button to register. I then went back to the branch and ask for assistance but the consultant said he is sorry but they dont dea with roaming, only the call center. Which i understand completely. However If he really wanted to assist me he could have just assisted me with the call or go to the website on my phone but he was not interested to help after I explain what this consultant on the phone was saying. I believe that employees should partly knows about the companys products no matter in which department they work. Not saying "I dont know"

Imagine I went twice back to this consultant and couldnt assist me on the telkom website.

That call center agent should not work in a call center because her attitude tells me she dont want to work. I told the telkom consultant he should educate himself with the products.

I made the 2nd call at 12h17 on the 19th January 2023 Very dissappointed in both the service that I got. The call center agent should get a zero and not a 1. She dont deserve a 1.