Bad service from Call Center Agent

Good `day, on the 16/10/18 around 16:21 I called Telkom to report slow internet which I have been experiencing for over a week now. I was greeted by a call centre agent named Mthunzi Gumede ( he refused to tell me the centre he was working from). I explained my frustration to Mthunzi regarding the consistently slow internet and how its been going on for far too long. The agent didn't log my fault nor did he give me a ref, this meant I had to call back and finally got assistance. I am not happy about the service Im receiving from Telkom both on the ADSL line and the call centre agent (especially the CC agent). The people involved MTHUNZI GUMEDE, his supervisor MLUNGELO MSIMANG( Who was apparently in a meeting, I highly doubt that).

Regards Paul