Bad service from both store and agents

I am digusted with the service I received from telkom. Last week Sunday I went to the store in the Glen requesting a Sim swap that was done. By Tuesday my simcard still said not Registered on network. I started calling telkom. I spent R400 and was holding for most of the time. After I started getting irritated they said they would log a call. No one called or tried to contact me. I just got a message saying the issue is resolved. Today, Saturday I go to the store in South gate to find out what is happening. I was referred back to the Glen. I get there and they telling me this will be resolved but not today. I don't think this is good Customer service. The manager also just ignored me while talking to her. I told them that I am not leaving the store until this is sorted. This is after I paid for a Sim and used airtime of 400 to contact telkom. This is ridiculous. This is the message I received on the 4th of June 2025.

Telkom SA: Dear customer, Your case no ***5 is resolved. Please call 081180 for Telkom Mobile related queries and 10210 for Telkom Services and Products related queries. Please do not reply to this SMS.

Telkom get your house in order