Bad service from Adminplus

On Friday the 02/06/23 my phone Honor X 7 was ****** and I reported the matter the following day at Telkom Waterfront, I was then advised to claim the device as it is insured. On Wednesday the 07/06/23 I received the SMS that clearly stipulate that my claim is approved and I must pay R 500 access fee. On Friday the 09/06/23 I made a payment as requested and I the called the Claim department to confirm if they have received my email that was requested from my side, the Consultant confirmed that they received everything and the device will be delivered within seven working days. To my surprise today when I called the claim department I was told I must pay extra R500, I then requested to speak to the manager then I was put on hold until my airtime was finished.

I called again and I was told I am no longer supposed to pay extra R500 and I have to wait another seven working days. I am not happy about the service I have received from Telkom Insurance department. On Monday the 19/06/23 the delivered a device with one sim card slot, then I called them and informed them that my phone was dual sim and they said the will sent courier to come fetch the device and the didn't. Today the 21/06/23 I called them again and the lady by the Name of Ncumeka hung up a phone on me when I requested to speak to Clyde because she could not confirm when will the be fetching the wrong device they delivered and when will they be delivering the new one. I am so shocked about the high level of Unprofessionalism I received from adminplus.