BAD Service fro Telkom.

I reported a fault on Saturday morning the Wifi/telephone line is dead has been down since Friday 21 February 2020. According Khayalethu Mesh they follow this SMS system which you would first get a sms to say the fault has been reported and reference number. Second sms to notify me when the technician is dispatched/assigned. Third sms to notify the client when the fault is repaired/resolved or cleared. I HAVE NOT RECEIVED ONE SMS - THE LADY ON THE CALL CENTER CONFIRMED SHE COULD NOT SEE ANY MESSAGED IN THERE OUTBOX TO ME. Monday - I got a call out of nowhere saying that this telkom guy is in front of my house...clearly no one is home because we were not informed via sms that a technician was dispatched. My husband rushed home to meet the guy. The guy called again not long after that saying he checked and the fault and its outside and they cant get to the pole he spoke to his supervise who said they have to see when they can have a look outside as people are working and they do not have access onto people property. I asked him does he know when that is he rep**** no it depends how they feel then they will go and try to access the pole to check... I ask oh its a feeling he rep**** yes its a feeling. Tuesday I left it, Wednesday once again I have to follow up. Siphamandla assisted me and said that it shows on their side that the case is closed and the guy fixed the problem at pass 8am on Tuesday morning...CASE still shows pending on my telkom app. He then said it doesn't show that the guy was there on Monday..Shocked face... so who was that just rocked up. Any way he rebooted the system on his end. and I should check when I get home which is after 5pm and their online chat to us is now closed I googled and found a number to contact after the lady tried to help me last night we rest the line she couldn't pick up any signal on her side she said that she can see 2 calls logged but NO sms's sent to me from the system. I followed up again this morning and guess what the Zandile tells me I will get a sms when the technician is dispatched day 7 same story. Now I contact the accounts department to cancel my line...Koveshree tells me I have to first cancel the report I logged. SO now I have to waste more of my own data and all my airtime to cancel the "fault" before anyone can assist this monthly up to date paying client..Pathetic service and this fault has been happening since I have my Telkom line.