BAD SERVICE = FREE CELLPHONE

So in April 2018 my wife took out an cellphone contract at Telkom(lmao) at the time of placing order via 10213 order and stock was confirmed. Couple days later she got sms saying sorry no stock she was patient and opted to wait. Then in early June 2018 they said stock received and would deliver she got delivery end June 2018. The phone came put in sim card that came with courier and VOILLA since then they can't activate the sim card after numerous calls to 10213 and speaking to numerous consultants nothing up until now. I contacted the telkom twitter mob LOL they where as helpful well as snot is to an cold. So we opted to visit Telkom store in Parow Mall LMAO there reply was sorry we can do nothing for you REALLLLLLLLY and with attitude we where dismissed by the staff there. Ten one final ditch call to 10213 the operator told me "sorry for the inconvenience you are suffering,but look at it this way you got an free cellphone". So i thought to myself and said ****py service versus free cellphone hell yes i THANK YOU TELKOM/HELKOM for the free cellphone. Please don't contact me well because i won't contact you again. Who said you get nothing for FREE.