Bad service// *****

I am extremely frustrated with the service from telkom call center, my contract expired in January and their was no notification to say such. Telkom then took it upon themselves to take me off the plan i was on and start charging me ridiculous out of bundle rates. I have been disputing this from the beginning of February. I called the call centre and spoke to<br> Nomasonto Majola<br> Representative-Customer Service<br> [Email Removed]<br> She had logged a query for me and told me to send through my cancellation forms. Which i did, upon doing so i was then told i must send it onto their cancellation department which i did as well however i had no response. Then 3 days later i went to the nearest telkom store where i learnt that no cancellation form or query was logged. The gentleman on the store gave me a case number and said someone would contact me. Nothing has happened and its been 2 weeks and i am still getting charged this ridiculous out of bundle rate. This is pathetic customer service and is not in conjunction with the national credit act.