Bad service for Telkom new instalations

On the 3rd of December I app**** for services from Telkom at Telkom Kolenade shopping centre. I did all the paper work bank statements exc, I was told that Telkom will contact me within 7 days, On the 13th of December I phoned Telkom customer service to find out what is happening with my order, I was informed that no application was done, The lady helped me to apply for the services over the phone, She told me that she will try to speed up the proses cause its been a while since I app****. Then on the 26 of December I received a sms from Telkom asking me to confirm installation for the 27th of December at my work place, I rep**** yes to the sms. In the sms I was notified that installation will take place 27 December they call it the whole day installation. On 27 December at 15;00 I phoned Telkom customer service to find out about the installation. The lady told me that somebody was appointed for the installation, but she will contact him to find out. I was told that she could not reach him for some reason. She asked me to phone back after about 10 to 15 minutes. I called Telkom again and I was told that its almost [CHILA] time for him but I must just wait for him, At 16;37 I called Telkom again and I was told that installations end at 16:00 and that they will follow up on the matter, but installation will be done on 28th of December. I flipped because I had to leave my holliday destination for a day to be wasted and then they informed me to do it again. I asked the lady to speak to the manager. I was told that I cant contact him at all. Ithe told the lady that I demand her to get hold of the manager. She kept me on hold for almoust 10 minutes. I then spoke to Mr Ntuthuko the manager and he told me that installation will not happen on the 27th of December. I then asked him what is going to happen. He then told me that there is already somebody by the name Marthinus appointed and if they have to send somebody else, it will take 48 hours to escalate.I then had my moment and told the manager that I havened evened signed a contract yet and im already experiencing problems with Telkom. I the asked the manager he must tell me that if I take out a contract with Telkom and I experience problemes in the futre if im going to get the same bad treatment from Telkom , and he told me YES you will. So that is my experience with Telkom. BAD BAD BAD.