Bad Service for OBF failure

I bought a brand new phone from Telkom Sandton a Huawei P20lite, it had battery issues and i returned it for OBF. what ****es me off is that i sent it in on the 25th of September and i was told that the process would run for 5 working days at the shop...the only communication i got was that my phone was booked on the same day.

However there has been no further communication and everyday i have to chase Telkom around to get feedback ( ********** 409), i called in yesterday and i was told that is actually 7 working days and not 5. i was also told that my device had passed the OBF test on the 27th September but a new phone had not been dispatched yet.

i call again today and now im told a different story, i am given the repair centre numbers to aks them whats going on ( ********** 085). they tell me that my phone has only passed exterior screening and it has been sent to the "repair centre" on the 2nd October for an internal screening and they are waiting for feedback on the credit note. i thought they where the repair center. and now im being told about a waiting period of 14 days.

I am very upset and now im spending 2 weeks without a phone and i assume i will still get charged a pro-rata rate on my contract for a phone i am being constantly given the run arounds for. I AM NOT HAPPY AT ALL!!! to think that i was previously unhappy about Telkom service and wanted to cancel my contract but decided to give it one last chance and now this ?